PBX Integrations, PBX Plugins - Skype, Salesforce

30 integrations out of the box - Salesforce, Skype, IM, Browser, Surveys, SIP, Email, Surveys, Cisco, Hardware PBX and many more.

Skype PBX

PBX+ for the first time in the industry allows you to enjoy PBX features on Skype Online number. Learn more - Skype as PBX.

With select local plans, you can receive unlimited calls on your Skype.

Advanced PBX+ features such as ACD, follow me, virtual call center, voicemail etc. are now possible with PBX+! [Learn More]

IM Alerts

Want to be notified of calls, leads or voicemail? Simply drag and drop IM notification icon in your workflow and customize your IM message. PBX+ will send you an IM during the call.

For e.g.Your call center can prompt caller for his or her account number and send your agents an IM with a link (combination of the account number) pointing to your CRM. This level of automation enhances productivity and satisfaction.

CRM - Salesforce, Zoho, Sugar IVR

Is your call tracking efficient? Are you losing leads?

PBX+ can track incoming callers and insert them as leads automatically in your CRM. If the entity is already present in your CRM, PBX+ will automatically update the note corresponding to the entity with the date and duration of the call.

If you have opted voicemail and call recording for your number, the call records are conveniently placed in your CRM. The voicemail left by the caller is also automatically transcribed and tagged to the entity.

PBX+ can also track your outbound activity into your CRM with the browser integration.

Reverse 411

For calls in US and Canada, PBX+ can also retrieve caller information such as first, last name and location (address if fixed line) using whitepages. This information can be used in IM alerts, CRM lead capture, database etc.

Feedback Poll / Caller Survey

Collect caller's feedback in 2 easy steps. Simply choose from existing polls or define your custom feedback poll with your own set of questions. Either upload a wav file for each question or simply type and our TTS (text to speech) engine will convert them for you. Feedback is emailed to you immediately after the survey/poll. The results can also be integrated with your database.

Google Talk

PBX+ for limited time offers unlimited call forwarding to your Google Talk account for local plans.

Bring your SIP Termination

At PBX+, we support call forwarding to many countries. However if your requirements need you to terminate calls beyond the listed countries or if you have an existing relationship with your carrier, you can bring your own termination provider and forward calls.

Simply provide your user credentials for SIP and PBX+ will use this SIP termination for your calls.

Hardware PBX / SIP Trunking

Do you have an existing PBX but want advanced features from PBX+. PBX+ offers SIP trunking to forward the calls from your existing PBX. You can also forward calls from your country out of our coverage map using SIP trunking.

Want more advanced integrations? Please visit www.Invox.com - Invox ("Intelligent Voice") is the easiest IVR designer and hosting at one place.

Database

Invox supports integration with databases such as such as MySQL, MS SQL, Oracle, DB2, Sybase, Postgres and MS Access. You can run SQL and DB Update queries directly from the Invox's drag and drop designer.

E.g.Playing user informaition such as last billed activity, shipping details, order status etc. can be done in 15 mins. [Learn More]

REST/RSS/XML

Invox integrates with feeds out of box.

You can send information collected from the caller through voice or DTMF or perhaps from another REST output as a parameter to your REST URL (REST/RSS/XML) feeds and parse output information. This information can then be used in other phone nodes such as play node which can playback the information using Text to Speech. [Learn More]