Choose from a growing list of more than 50 voice addons for automated phone scheduling, payment by phone, reminders, conferencing and much more. Voice addons ensure enhanced caller satisfaction and employee productivity. PBX+ is a business phone system that lets you adapt voice addons to your company's needs.

IntelliVoice (call automation)

Patent-pending IntelliVoice can automatically answer your caller's questions.

Almost 35% of your incoming calls can be automated using the FAQs option.

You can define set of keywords and provide a corresponding audio or text. If a text is used, our virtual PBX system will automatically convert it into speech.

After you configure your keywords and upload your text, the system works automatically. Callers will be prompted with the message, "Please state the reason why you are calling in one or two words. I will look up an answer for you."

A keyword can be present anywhere in the caller's reply. "I have a question about my recent billing" or "billing issue" or "send me to billing department" will all trigger the system to respond to the caller with an audio file corresponding to the keyword "billing."

This is a very powerful feature available only in the most sophisticated hosted PBX business phone systems. It's part of the PBX+ package.

Fax on demand

Our advanced virtual PBX system lets you send your brochures or product information by fax automatically when customers dial your toll-free number and select your desired extension.

If you have more than one brochure or document to fax, you can prompt the caller to say (or enter through DTMF keytones) the brochure type. Our hosted PBX system will fax the requested document automatically.

A log of the phone numbers of all customers who request fax on demand is available online by accessing your account control panel.

Employee self-service

We understand the complexity of managing a phone system for a company phone administrator. At PBX+, each employee can configure his or her extension on our virtual PBX.

We send an email to each employee with instructions to sign up for a free account. Your employee is then prompted with a list of questions to configure his/her extension.

All changes made by employees on their extensions instantly reflect onto the main phone system.

Group messaging

Broadcast your recorded voice immediately to a designated group. Think of the possibilities! Your business phone system can send a message instantly to a targeted list of customers, or even to all of your clients.

Survey/Poll

With our virtual PBX, you can collect caller feedback in two easy steps. Simply choose from existing polls or define your custom feedback poll with your own set of questions. Either upload a WAV file for each question or create a text file for our TTS (text to speech) engine to convert. Feedback is emailed to you immediately after the caller completes the survey/poll.

Gmail/IMAP/POP

Your virtual PBX system is easy to configure if you want to forward your messages to Gmail or another email server. As a PBX Plus user, you can send and receive emails and listen to your phone messages on the go.

Feed reader

In this advanced virtual PBX feature, you can configure our business phone system to play the contents of specified feeds to the caller. You can play news, blogs or even website content.